Customer Privacy Policy

This Customer Privacy Policy (Privacy Policy) sets out how Metrojet Limited (“METROJET”, “us”, “our” or “we”) handle personal information (Personal Data) of our customer.
This Privacy Policy applies when you place service request from our mobile operating system, METROJET website, or from emails to us. By placing your service request, you give us your consent to process your Personal Data for the purposes mentioned herein.

1. Our Commitment to Privacy

At METROJET, we are committed to protect your Personal Data. This Privacy Policy outlines how we collect, use and store the Personal Data we obtain from you through the online system or through email messages relating to service requests.

2. The Personal Data We Collect

We shall collect your Personal Data directly, online or through email messages, or from third parties including travel agents and aircraft operators whom interact with us on your behalf, relating to customer support services including but not limited to:

a. Your personal information such as your full name, gender, date of birth, nationality, passport information or other personal identification number;
b. Your contact information such as phone number or email address; and
c. Your credit card information.

We collect your Personal Data on a need-to-know basis for business purpose only. Certain Personal Data are required for specific services and if you are unable to supply such Personal Data, we may be unable to provide the services to you in full and shall notify you in advance.

3. How we use your Personal Data

We shall use your Personal Data for the following purposes:

a. Providing services – We process your Personal Data to provide the services you have requested and facilitate your travel arrangement;
b. Identification and authentication – We use your Personal Data to verify your identity and to ensure the security of your personal data;
c. Communicating with you – We may use your Personal Data to communicate with you for safety and security purpose and in emergency situations;
d. Complying with our obligations: We may process our Personal Data to comply with legal and regulatory requirements where this is explicitly required by law;
e. Marketing: We shall use your Personal Data to provide our updated news, information and offers for customer relationship purposes.

We may share your Personal Data with our service providers and business partners that perform business operations and marketing services for us for the purposes set forth above. We may disclose your Personal Data with law enforcement agencies, courts, government authorities or other third parties where necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

We shall not use or share your Personal Data in circumstances unrelated to those described above without first notifying you. And we shall not share your Personal Data with third party marketers.

4. Our Commitment to Data Security & Storage

All Personal Data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those persons who need to use it for the purpose(s) for which it was collected.

All Personal Data that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law.
We have put in place procedures to deal with any suspected Personal Data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Direct marketing

Our marketing communications may send you company updates and promotion offers periodically.
You may opt out from receiving marketing communications at any time via the opt-out function at the email or by sending an email to us at [email protected].

6. Your Rights over Personal Data

You have the right over your Personal Data we hold about you including the right to access, amend, delete or restrict our use or processing your Personal Data. You also may have a right to lodge a complaint with your local data protection or privacy regulator.
Should you have any enquiries about your Personal Data held by us, please do not hesitate to contact us at [email protected] or by mail at:

Data Protection Officer
Metrojet Limited
RM1303-06, One CityGate, 20 Tat Tung Road
Tung Chung, Hong Kong

We shall charge a reasonable fee for the processing of any data access request in accordance with local data protection legislation.

7. Links to other websites

The METROJET website and mobile operating system may contain links to other websites that are operated by third party companies with different privacy practices. You should remain alert when you leave our system and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

8. Use of Cookies

Cookies help us provide you with a better website service by enabling us to deliver content to you. By using our website and/or mobile operating system, METROJET website, you agree that we can place cookies on your device as described in this Privacy Policy. We may collect information about your computer, including where available your IP address, operating system and browsing activities. This is statistical data and does not identify any individual.
We use session cookies on the METROJET website and mobile operating system. These are temporary cookies that allow us to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

You can configure your web browser to refuse cookies, to delete cookies, or to be informed if a cookie is set. However, you may not be able to use all the features on the METROJET website and mobile operating system if cookies have been disabled completely.

9. Revision and Changes to our Privacy Policy

We shall periodically update our Privacy Policy when required. We reserve the right to change this Privacy Policy without advance notice. The latest version of the policy will always be available on our website with the revision date located hereafter.